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FAQ

General

Where do I access my account?

On the Catalog page, use the "Log in" link on the right hand side of the page. If you are already signed in, your user name will be visible instead. Select your username to view your account, reservations, loans, or transaction information.

What is MyTurn?

DTL uses the myTurn platform for our tool catalog, tool tracking, and membership management. You can access the DTL catalog and your account through the our site or through the DTL myTurn portal.

How is DTL different from a tool rental service?

DTL is a tool-lending library. Our services are different from tool rental services in five key ways:

  • We're a public benefit corporation. See our About Us page for details.

  • We're more affordable. Pay for a subscription, instead of paying to rent by the hour or day.

  • We offer tools for a wider variety of activities. Borrow tools for bike repair, carpentry, sewing, and more.

  • We loan hand tools and small power tools. Access any of the tools you need for your DIY projects.

  • We provide educational resources. Find guidance on how to use any of our tools.

Membership

Who can become a member?

Anyone who is 18 years of age or older, and who lives in Durango, CO or the surrounding area in Southwest Colorado.

How do I become a member?

To become a DTL member, you need to create a member account, pay a subscription fee, and verify your age and residency in Southwest Colorado. See the Become a Member page for details.

What is the difference between cost and renewal cost?

The membership cost applies to new or restarting memberships; it includes a $10 start/restart fee. The renewal cost applies to continuing or non-stop subscriptions (sustaining memberships). Renew your membership within 1 week for monthly memberships or 1 month for annual memberships to pay the renewal cost.

How can I stop my subscription?

You can stop your membership subscription by turning off auto-renew and allowing your current membership to expire. See the Manage Subscription page for details.

How can I restart my subscription?

You can restart your membership subscription by selecting and paying for a membership subscription. See the Manage Subscription page for details.

Tool Inventory

Can I request a tool?

Yes! Please let us know if you can't find a tool you need. If the tool you need is always checked out, please submit an unavailable tool request. If the tool you want is not in the collection, please submit a new tool request.

Can I donate tools?

Yes. However, we may not be able to accept your donated tools, depending on their condition. DTL tools are intended to be used by many members. We need to ensure the tools are in good enough condition to withstand heavy use. Also, since DTL is a Public Benefit Corporation, please note that your donation will not be tax deductible.

Tool Loans

How many tools can I borrow?

You can borrow up to 8 tools at a time.

Do you provide consumables?

Some tools, like saws and sewing machines, come with general purpose, previously used consumables, like a standard saw blade or sewing needle. Check the catalog record for the tool to see whether a consumable is provided with the tool loan.

Any new or specialized consumables will need to be purchased. Some new consumables are available for purchase at the library.

Can I reserve tools?

Yes, you can place a 24 hour reservation on tool(s). This ensures the tools are available for you to pick-up at the library on the same day.

Can I renew tool loans?

No, not at this time.

What do I do if a tool is broken?

If you notice a problem with the tool when you first start using it, please bring it back to the library as soon as possible. If the tool breaks while you are using it, please don't hesitate to return it to the library.

Is there a late fee?

Yes. If tools are not returned by end of business on their due date, you will be charged late fees: $3 a day per tool, up to the cost of each tool plus a $10 administrative fee.

 

Can I use the tools for my business?

Our tools should not be used for contracting or other commercial services. However, small businesses are welcome to borrow tools for projects that do not directly drive income, like making improvements or repairs to your business space. 

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